The sample may have clotted (some clotting is normal, though a bit of extra clotting throughout the vial may make it tricky for us to separate the DNA to analyze fully).Here are some reasons we may not have been able to pull enough total DNA to confirm a boy or girl result with the first try: We always have two SneakPeek lab technicians process samples, so we'll only ask for a retest if we're 100% sure the first vial didn't yeild enough total DNA info to tell one way or the other. When we send an inconclusive sample update email, it's because our team wasn't able to pull enough total DNA from your first vial to tell. We understand this is a difficult situation and time, and are continuing to ensure all products sent to our customers are fully sanitized, sealed, and safe to use.įirst, we assure you this doesn't mean anything is wrong! We may just need a second look. Of course, we’re watching out for the health of our team members, especially those sending packages to our customers, and encouraging anyone experiencing cold or respiratory illnesses to stay home and rest.

Due to the nature of our product which requires it to be free of contamination from outside sources of DNA, we have always ensured our products are fully sterilized and hermetically sealed before being sent to our customers, and continue to do so with rigorous QA standards. SneakPeek products are shipped from San Diego, California, and are manufactured in North America. SneakPeek is very aware of the health implications associated with the COVID-19 virus, and we’re following best practices in line with the latest updates from the Centers for Disease Control (CDC), the World Health Organization (WHO), and government agencies.

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